How can we help?
Questions, feedback or something not working as expected? Send us a message and tell us what happened.
Talk to a real person
We read every message and aim to respond as soon as we can.
Encrypted backups and recovery
New backups are encrypted with a separate recovery key. Keep the key somewhere safe: Sangtinel cannot recover it. Older unencrypted backups can still be imported. Device checks are still part of release testing.
Do I need to fill anything in every day?
No. Daily guidance is available without fresh entries. Saved details help personalize it, and an everyday suggestion works when little is known. Profile completion is not a gate. Add today's context only if you want a more specific suggestion.
What can we help with?
- Setting up profiles and cycle information
- Notifications, sharing or backups
- Billing and Pro access
- Bug reports and product feedback
Help us understand the issue
Include your phone model, app version and what you were doing when the problem occurred.
For backup or recovery problems, describe the error without sending your backup file, recovery key, sharing code or anyone’s health information.
Your privacy matters
Sangtinel stores profiles locally and has no account or cloud-sync server. We only receive the information you choose to include in your email. Read the Privacy Policy.